bga99 Privacy Policy – Your Data, Your Rights

1. Introduction

bga99 ("we", "us", "our", "the Platform") operates an online gaming platform accessible to players in Bangladesh. In providing our services — including account registration, deposits and withdrawals, sports betting, casino games and customer support — we necessarily collect and process certain personal information about you. This Privacy Policy sets out what information we collect, the purposes for which we use it, the circumstances in which we may share it, and your rights in relation to that information.

By registering a bga99 account or using the platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal information as described herein. This Policy should be read alongside the bga99 Terms and Conditions. If you do not agree to the terms of this Privacy Policy, you should not register an account or use the platform.

2. Information We Collect

We collect personal information from you in several ways, including information you provide directly, information collected automatically when you use the platform, and information we receive from third-party payment processors. The categories of personal information we collect include:

• 1.1Registration information: your name, date of birth, Bangladesh mobile number and any other information you provide when creating your bga99 account. This information is required to open and verify your account and to comply with our age verification and KYC (Know Your Customer) obligations.
• 1.2Identity verification documents: where KYC verification is required, we may collect copies of your national identification card, passport, driving licence or other government-issued identification document, together with proof of address. These documents are used solely for the purpose of verifying your identity and age and are handled with strict confidentiality.
• 1.3Financial and transaction data: information about deposits, withdrawals and betting activity on your account, including the payment methods used (such as bKash account number or Nagad account number), transaction amounts, dates and reference numbers. This information is required for payment processing, fraud prevention and AML (Anti-Money Laundering) compliance.
• 1.4Technical and device data: IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, referring URL, pages visited on the platform, session duration, and other usage data collected automatically via cookies and similar tracking technologies. This information is used to operate and improve the platform and to detect suspicious activity.
• 1.5Communications data: records of any communications between you and the bga99 support team, including live chat transcripts, email correspondence and any complaint or dispute records. We retain these records to ensure continuity of support, to monitor service quality and to maintain records of disputes and their resolution.

3. How We Use Your Information

bga99 uses the personal information we collect for the following purposes, all of which are necessary to provide a safe, reliable and legally compliant gaming service to players in Bangladesh:

• 2.1Account registration and management: to create, verify and maintain your bga99 player account; to verify your age and identity in accordance with our responsible gaming policies; to process your login requests and manage your account settings, deposit limits and self-exclusion preferences.
• 2.2Payment processing: to process deposits made via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa and Mastercard; to process withdrawal requests to your registered payment method; to maintain records of all transactions for accounting and audit purposes; and to detect and prevent payment fraud.
• 2.3Regulatory compliance and fraud prevention: to comply with applicable anti-money laundering (AML) regulations, KYC requirements and other legal obligations; to identify and investigate potentially fraudulent, abusive or illegal activity on the platform; to report suspicious activity to relevant authorities where required by law; and to enforce our Terms and Conditions.
• 2.4Platform operation and improvement: to operate, maintain and improve the bga99 platform; to monitor platform performance and diagnose technical issues; to conduct internal analytics about how players use the platform, which games are most popular, and how the platform can be made more useful and enjoyable for players in Bangladesh.
• 2.5Customer support and communications: to respond to your support requests, complaints and queries via live chat and email; to send you transactional notifications (such as deposit confirmations and withdrawal notifications) to your registered mobile number; and to communicate important updates to the platform, these policies or our Terms and Conditions.

4. Legal Basis for Processing

bga99 processes your personal information on one or more of the following legal bases, depending on the specific processing activity involved:

• 3.1Contractual necessity: processing that is necessary to perform our contract with you — that is, to provide the gaming services you have registered for, to process your deposits and withdrawals, and to manage your account in accordance with our Terms and Conditions.
• 3.2Legal obligation: processing that is necessary for bga99 to comply with its legal obligations, including AML regulations, KYC requirements, age verification requirements and any other applicable legal or regulatory obligations. This processing cannot be avoided if you wish to use the platform.
• 3.3Legitimate interests: processing for purposes that serve bga99's legitimate business interests, such as fraud prevention, platform security, internal analytics and platform improvement — provided that such processing does not override your privacy rights. Where we rely on legitimate interests, we balance those interests against your privacy rights before proceeding.

5. How We Share Your Information

bga99 does not sell your personal information to third parties. We do not share your personal information with third parties for their own marketing purposes. We share your personal information only in the following limited circumstances:

• 4.1Payment processors: we share necessary financial and account information with our payment processing partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank and card payment networks — to the extent required to process your deposits and withdrawals. These partners process data under their own privacy policies and are bound by data security obligations.
• 4.2Game and technology providers: we share technical session data with our game providers — including Evolution Gaming, Pragmatic Play, Spribe and Ezugi — to the extent necessary to serve game content to your device and to record game outcomes correctly. These providers do not receive your financial data or identity documents.
• 4.3Legal and regulatory authorities: we will disclose personal information to law enforcement agencies, financial intelligence units, courts or other relevant authorities where we are required to do so by applicable law, court order or regulatory direction. This includes disclosures made in connection with AML investigations, fraud investigations or age verification compliance.
• 4.4Service providers acting on our behalf: we may share data with carefully selected third-party service providers who assist us in operating the platform, such as fraud detection services, customer support software providers and analytics service providers. All such providers are contractually bound to process your data only on our instructions and to maintain appropriate data security standards.

6. Data Security

bga99 takes the security of your personal information seriously and applies a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction or alteration. These measures are reviewed and updated regularly to ensure they remain effective against current threats.

While we apply robust security measures, no online platform can guarantee absolute security. You also have a role to play in keeping your account secure: use a strong, unique password for your bga99 account, do not share your login credentials with anyone, and notify our support team immediately if you suspect unauthorised access to your account.

7. Cookies and Tracking Technologies

bga99 uses cookies and similar tracking technologies on the platform to ensure it functions correctly, to remember your session and preferences, and to collect usage analytics that help us improve the platform. The following types of cookies are used:

• 6.1Essential cookies: these are strictly necessary for the platform to function. They enable core features such as session authentication (keeping you logged in during a gaming session), security tokens, and the correct display of the platform on your device. Essential cookies cannot be disabled without preventing you from using the platform.
• 6.2Analytics cookies: these collect anonymised or aggregated data about how players use the platform — such as which pages are visited most frequently, how long players spend on different sections, and which games generate the most engagement. This data is used solely to improve the platform and is not linked to individual player identities.
• 6.3Functional cookies: these remember your preferences and settings, such as your preferred language version of the platform, to personalise your experience. Functional cookies improve your experience but are not strictly essential to the platform's operation. You may disable functional cookies through your browser settings, though this may affect certain platform features.

8. Data Retention

bga99 retains your personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. The specific retention periods that apply to different categories of data are as follows: account registration data and identity verification documents are retained for a minimum of five years from the date of account closure to satisfy AML record-keeping requirements; transaction records are retained for a minimum of five years from the date of each transaction; communications records (including support chat transcripts and email correspondence) are retained for two years from the date of the communication.

After the applicable retention period has expired, bga99 will securely delete or anonymise your personal data so that it can no longer be used to identify you. Where data is anonymised rather than deleted, the anonymised data may be retained for longer periods for statistical or analytical purposes, as it no longer constitutes personal data. You may request early deletion of your personal data by contacting [email protected], subject to our legal obligation to retain certain categories of data for minimum statutory periods.

9. Your Privacy Rights

As a player whose personal data is processed by bga99, you have the following rights in relation to your personal information. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request" and include your registered mobile number so we can verify your identity before responding:

• 8.1Right of access: you have the right to request a copy of the personal information that bga99 holds about you. We will provide this information within a reasonable timeframe following identity verification. The information will be provided in a clear and accessible format.
• 8.2Right to rectification: if any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Please note that changes to account registration information may require supporting documentation for verification purposes.
• 8.3Right to erasure: in certain circumstances, you have the right to request that bga99 delete the personal information we hold about you. This right is subject to exceptions — in particular, we are legally required to retain certain categories of data (such as KYC documents and transaction records) for minimum statutory periods and cannot delete this data on request during those periods.
• 8.4Right to restrict processing: you have the right to request that bga99 restrict the processing of your personal information in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved. Restricting processing does not mean your data is deleted; it means we will pause certain uses of it while the restriction is in effect.
• 8.5Right to object: where bga99 processes your personal information on the basis of legitimate interests, you have the right to object to that processing. We will review your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or unless the processing is necessary for legal claims.

10. Third-Party Services and Links

The bga99 platform integrates with third-party services to deliver certain features — including game content served by game providers such as Evolution Gaming, Pragmatic Play, Spribe and Ezugi, and payment processing handled by bKash, Nagad, Rocket and card payment networks. When you interact with these integrated third-party services, you may also be subject to the privacy policies of those third parties. bga99 is not responsible for the privacy practices of third-party providers.

bga99 does not currently include links to external third-party websites. If you independently navigate to a third-party website, bga99 is not responsible for any personal data collected by that website and you should review that website's own privacy policy before providing any personal information.

11. Children's Privacy and Underage Access

bga99 is strictly an adult platform. Access is permitted only to persons aged 21 years and above. We do not knowingly collect personal information from persons under the age of 21. If we become aware that personal information has been collected from a person under the age of 21, we will close the account, delete the data as promptly as legally permissible, and void any associated transactions. bga99 uses age verification procedures to identify and prevent underage access.

12. Changes to This Privacy Policy

bga99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via the contact details held on their account. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

Your continued use of the bga99 platform following any update to this Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree to the updated Privacy Policy, you should cease using the platform and, if applicable, contact our support team to close your account.

Your Privacy at a Glance

Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or to the way bga99 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 3 business days. For formal privacy rights requests, please include "Privacy Rights Request" in your subject line along with your registered mobile number so we can verify your identity before responding.